Optimum Store Card, operated by Optimum Financial Services LLC, reports account information to consumer reporting agencies in accordance with the Fair Credit Reporting Act (FCRA) and industry best practices. This document outlines our comprehensive credit reporting policies and procedures.
We report account information to the following consumer reporting agencies on a monthly basis, typically between the 1st and 15th of each month:
The following account information is reported monthly to ensure accurate credit history maintenance:
| Code | Status | Description |
|---|---|---|
| C | Current | Account is current with no past due amounts |
| 30 | 30 Days Late | Payment is 30-59 days past due |
| 60 | 60 Days Late | Payment is 60-89 days past due |
| 90 | 90 Days Late | Payment is 90-119 days past due |
| 120 | 120+ Days Late | Payment is 120+ days past due |
| CO | Charge-Off | Account charged off as uncollectible |
We provide complimentary credit score monitoring through our partnership with leading credit monitoring services:
To expedite dispute resolution, please provide:
Our credit reporting practices fully comply with FCRA requirements including:
Active duty military personnel receive additional protections under the Servicemembers Civil Relief Act (SCRA):
Customers affected by federally declared natural disasters may be eligible for:
Late payments, missed payments, or defaults may negatively impact your credit score and remain on your credit report for up to 7 years. Charge-offs and collections may also be reported for up to 7 years from the date of first delinquency.
Bankruptcy: Chapter 7 bankruptcy may remain on credit reports for up to 10 years, while Chapter 13 bankruptcy may remain for up to 7 years.
Credit Reporting Inquiries:
Phone: 1-800-OPTIMUM (1-800-678-4686)
Email: creditreporting@optimumcard.com
Hours: Monday-Friday 8 AM - 8 PM EST
Mailing Address:
Optimum Financial Services LLC
Credit Reporting Department
P.O. Box 12345
New York, NY 10001